1. Our core values regarding user privacy and data protection
• User privacy and data protection are human rights
• We have a duty of care to the people whose data we hold
• Data is a liability, it should only be collected and processed when absolutely necessary
• We will never sell, rent, share or make public your personal information
• We hate spam as much as you do!

2. Legal Obligations
This website is designed to comply with the following legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)

Our website’s compliance with the above stringent legislation, means that this site is likely also compliant with the data protection and user privacy legislation set out by many other countries and territories. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer for clarification. (See section 8 below).

3. Personal information this website collects and the reasons we collect it
This website collects and uses personal information for promotional purposes, only if you have given us your permission to do so.

As with most websites, ours uses Google Analytics to track user interaction. We use this data to determine the number of visitors to our site, to better understand how they find and use our web pages, and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 5 below).

Google Analytics uses cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of Google Analytics. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collects information which is held in the public domain, attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Whoisvisiting.com. Whoisvisiting.com is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system. The Whoisvisiting system will only lookup information when a static IP address is being used. Differences between a static and dynamic IP address.

More information about how Whoisvisiting uses IP addresses.

3a. Our News Section
We do not permit users to add comments to any posts that we have published on our news section, therefore no data is collected or stored via this method.

3b. Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page, or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 5. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS sometimes known as SSL meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. We will only use your information to contact you for the purposes of your enquiry and will never share this information with other organisations for any reason.

3c. Newsletter Sign Up
If you sign up to our email newsletter, the email address that you submit to us will be forwarded to Campaign Monitor who provide us with email marketing services. We consider Campaign Monitor to be a third party data processor (see section 5 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within Campaign Monitor’s database for as long as we continue to use Campaign Monitor’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. We send every subscriber a reconfirmation email every 2 years giving you the opportunity to continue receiving emails or unsubscribe.

Your postcode provides useful information in determining where visitors to Mermaid Quay originate from. We do not share your details with other organisations for any reason.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Campaign Monitor database, you will receive periodic emails from us informing you of our news, offers and events (approximately 12 times per year).

3d. Competitions & Prize Draws
If you enter one of our online competitions or prize draws, and choose to opt in to our newsletter, the email address that you submit to us will be forwarded to Campaign Monitor who provide us with email marketing services. We consider Campaign Monitor to be a third party data processor (see section 5 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Our online forms also ask for your postcode, contact number, gender, year of birth and how you hear about the prize draw. This data is aggregated for general analysis of the efficacy of a promotion and is not shared with any third party or used to contact you.

Your email address will remain within Campaign Monitor’s database for as long as we continue to use Campaign Monitor’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. We send every subscriber a reconfirmation email every 2 years giving you the opportunity to continue receiving emails or unsubscribe.

If you enter using a printed form or directly via email, your email address will also be stored locally on password protected computers. Only 2 authorised members of staff have access to this data. After 12 months your personal information is deleted securely from the computer. Written entries are destroyed after 6 months. If you have signed up to our newsletter, you will continue to receive emails unless you unsubscribe.

Your postcode provides useful information in determining where visitors to Mermaid Quay originate from. We do not share your details with other organisations for any reason.

If you are under 16 years of age you MUST obtain parental consent before entering a competition.

While your email address remains within the Campaign Monitor database, you will receive periodic emails from us informing you of our news, offers and events (approximately 12 times per year).

3e. Free wifi
If you sign up to receive free wifi, and choose to opt in to our newsletter, the email address that you submit to us will be processed via the ITVET portal and forwarded to Campaign Monitor who provide us with email marketing services. We consider Campaign Monitor to be a third party data processor (see section 5 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. ITVET does not store or use your personal information.

Your email address will remain within Campaign Monitor’s database for as long as we continue to use Campaign Monitor’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. We send every subscriber a reconfirmation email every 2 years giving you the opportunity to continue receiving emails or unsubscribe.

Your postcode provides useful information in determining where visitors to Mermaid Quay originate from. We do not share your details with other organisations for any reason.

If you are under 16 years of age you MUST obtain parental consent before signing up for free wifi.

While your email address remains within the Campaign Monitor database, you will receive periodic emails from us informing you of our news, offers and events (approximately 12 times per year).

4. About our server
This website is hosted by Kualo within a UK data centre.

Some of the data centre’s more notable security features are as follows:

A range of technologies are employed that help keep Kualo’s servers exceptionally stable. Accounts are isolated with a caged file system that prevents privilege escalation and information disclosure attacks. Multiple firewall layers featuring machine learning and collective intelligence keeps bots and hackers at bay. Vulnerabilities are automatically patched in a wide range of web applications and quarantine known malware, keeping sites and visitors safe.

BitNinja protects the servers from a wide range of attacks. BitNinja uses collective intelligence and machine learning to identify and block threats from millions of ‘bad networks’ which are seeking to hack servers and websites.

Other security features include:
• Codeguard
• Sitelock
• Ddos Guardian

Full details of Kulao’s data privacy policy can be found here.

WordPress and all third party plugins and software applications used in our website are regularly updated to the latest versions, to protect against malware and security breaches.

5. Third party data processors
We use a number of third parties to process personal data on our behalf and to add additional levels of security. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2. These third parties are based in the USA and Australia, and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)
• Campaign Monitor (Privacy policy)
• Gravatar (Privacy policy)
• Recaptcha (Privacy policy)
• Add This (Privacy policy)
• Ninja Forms (Privacy policy)
• Wordfence (Privacy Policy)
• ITVET (Privacy Policy)

6. Data Breaches
We will report any unlawful data breach of this website’s database or the database of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

7. Data Controller
The data controller of this website is: Linda Welch Communications Ltd. Registered in England & Wales, no: 11006641

Registered office:
3 Fairview Court
Fairview Road
Cheltenham
GL52 2EX

8. Data Protection Officer
Linda Welch
Telephone: 07774 133654
Email: linda@lindawelch.co.uk

9. Changes to our privacy policy
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.