As Covid-19 prevention restrictions are gradually lifted, more and more of Mermaid Quay’s restaurants, cafés, bars, shops and services are able to reopen.  More info here.

The safety of visitors to Mermaid Quay and of the many people who work here is our number one priority.

Mermaid Quay’s management, security and cleaning teams continue to work hard to reduce the risk of infection.

We have introduced a number of changes  – including hand sanitiser dispensers at all internal entrances and lift lobbies, social distancing signage and advisory one way systems identified by arrows, lines and signage – to help keep visitors safe.

Visitors are asked to keep to the left of the main thoroughfares (Bute Street, Stuart Street and around the waterfront) and give way to people coming towards them.

As footfall at Mermaid Quay increases, we may have to enforce new arrangements for access to & from

  • the Terrace level (with the stairs in Tacoma Square becoming up only, while the stairs from the Everyman Cinema entrance to Pizza Express/Demiro’s becoming down only
  • the car park, where we might have to close the pedestrian entrance closest to the pay stations and make the main exit / entrance to the north east corner, exiting by Domino’s Pizza; a socially-distanced queueing system is already in place at the pay stations.

The public toilet facilities in the atrium are open 0700 – 2100. The number of hand basins has, however, be reduced in order to facilitate social distancing.  Hand sanitiser is available. People are asked to limit the number of people in the toilet areas at any one time.

An enhanced cleaning regime has been in place around the centre since the initial outbreak of coronavirus.  A viricidal cleaning solution is used on all hard surfaces and the cleaning team are fully trained in infection control. There is a focus on the cleaning frequency of all common touchpoints, including hand rails, door handles, the lift and floor/call buttons as well as toilets, sinks, taps etc. 

You can find our COVID-19 Risk Assessment here. We are closely monitoring advice from Public Health Wales, Welsh Assembly, Cardiff Council and the UK Government and will introduce any additional Covid-19 precaution measures as appropriate.