Mermaid Quay is preparing for the “new normal” with a raft of measures designed to help keep visitors and staff safe as lockdown rules start to ease.

The centre, which features open streets overlooking The Bay, has remained open throughout the crisis but with only a few of the businesses trading – providing take away and/or click & collect and essential services.  Local people have been walking through the centre as part of their daily exercise and many have been stopping off for take away coffee and/or ice cream from Cadwaladers and/or Coffi Co or doing an essential shop at Tesco.  BUPA Dental (emergency appointments only), Domino’s Pizza (delivery and click & collect only), Fabulous Welshcakes and Sushi Day (delivery and click & collect only) are also open.

Now, as restrictions start to be relaxed and more of the businesses in the centre start to plan for some form of safe reopening, footfall is expected to start to increase.  Mermaid Quay has introduced a number of changes – including hand sanitiser dispensers at the main entrances, social distancing signage and an advisory one-way system identified by arrows and lines – to help keep visitors safe.  These measures are in line with those being undertaken in the city centre and elsewhere across the UK.

Visitors are asked to keep to the left of the main thoroughfares (Bute Street, Stuart Street and around the waterfront) and give way to people coming towards them. The stairs in Tacoma Square are now up only, while the stairs from the Everyman Cinema entrance to Pizza Express/Demiro’s are now down only.

In the car park, the main pedestrian entrance and exit is now to the north east (exiting by Domino’s Pizza) with people encouraged to enter Mermaid Quay via the Bute Street entrance (at Tesco).  This ensures that people are not trying to exit via the pay station area.   A socially distanced queuing system has been put in place at the pay stations.

The public toilet facilities in the atrium are now open (0700 – 2100). The number of cubicles and hand basins will, however, be reduced in order to facilitate social distancing.  Hand sanitiser will be available. People are asked to limit the number of people in the toilet areas at any one time.

An enhanced cleaning regime has been in place around the centre since the initial outbreak of coronavirus.  A viricidal cleaning solution is used on all hard surfaces and the cleaning team are fully trained in infection control. There is a focus on the cleaning frequency of all common touchpoints, including hand rails, door handles, the lift and floor/call buttons as well as toilets, sinks, taps etc.  This will continue and be upgraded as the footfall numbers increase.  

Simon Whiting, Centre Manager at Mermaid Quay, said: “These are strange times for everyone.  As government restrictions in Wales are eased and we start to transition into the next phase, it’s important that we do everything we can to ensure that our staff and visitors are safe. 

“It is inevitable that it will be some time before Mermaid Quay –  with its dynamic mix of restaurants, cafés and bars, as well as The Glee Club and Everyman – is fully open for business again.  But, by taking these precautions now and asking that visitors follow the advice, we can help people visit the centre in a safer way.”

BUPA Dental
Cadwaladers – Take away and outside seating
Coffi Co – Take away and outside seating
Costa Coffee – Take away only
Demiro’s – Take away and outside seating
Domino’s Pizza – Click & collect and delivery only
Fabulous Welshcakes
Gin & Bake – Take away and outside seating (booking details here).
Greggs – Take away only
Ken Picton Salon
Subway – Take away only
Sushi Day – Click & collect and delivery only
Tesco Express
The Crêpe Escape – Friday, Saturday & Sunday only
wagamama – Click & collect and delivery only