Mermaid Quay, the popular leisure destination right on the waterfront in the heart of Cardiff Bay, has received a TripAdvisor® Certificate of Excellence. Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year.
Certificate of Excellence recipients include hotels & guest houses, restaurants and other places to eat as well as visitor attractions located all over the world that have continually delivered a quality customer experience.
Justin Patel, Mermaid Quay, Centre Manager said: “It is a real honour for Mermaid Quay to be awarded the 2016 TripAdvisor Certificate of Excellence. We are delighted that not only are our visitors having a great experience when they come to Mermaid Quay, but they are then motivated to go online and tell others about it.”
“With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers”, said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition helps travellers identify places that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.